FAQs
WHY HAS MY PAYMENT DECLINED?
There are many factors that can cause a payment to decline. To help ensure this doesn’t happen when you retry, please try the following:
- Check the card details are correct; including the expiry, security code and billing address.
- If you are using a form of payment such as Apple Pay or Google Pay, ensure your details are up to date.
- Instead of selecting the billing address ‘same as shipping address’, please untick this option and try typing out the address.
- Your bank has likely declined the payment. You may wish to call them to find out why.
WHY HAS MY ORDER BEEN CANCELLED?
You will receive an email if your order has been cancelled due to a stock discrepancy. Please be sure to check your Inbox, Junk and Spam folders so we can find a fast resolution for you.
If you have not received an email, reach out to our team via Contact us.
WHERE IS MY PACKAGE?
You will receive an email with a tracking number once your order has been shipped. Please be sure to check your Inbox, Junk and Spam folders.
If you have not received an email, reach out to our team via Contact us.
HOW LONG DOES ORDER PROCESSING TAKE?
Check out our Shipping Guide for more info
I BOUGHT MULTIPLE ITEMS IN MY CART, WILL THEY ARRIVE TOGETHER?
In some cases items are shipped separately due to them being shipped out from different warehouses.
With that in mind you may receive items within a few days from each other, no need to get worried.